Generally, our items are designed with elasticity. Minor deviation from the size chart will not influence your wearing experience.

For the best fit, we recommend consulting our size chart on the product page and taking precise measurements before choosing a size.

Should you meet any fit issues upon receipt, please refer to our contact page for assistance. We are delight to help you!

We have products in stock, under manufacturing, and made-to-order. If you are interested in a product, we recommend you saving the picture/SKU for reference. Then, reach out to our Customer Service Team to inquire about restocking details.
Note: Due to most dresses being made to order, we recommend ordering at least 2 months in advance for an optimal fit and to align with current fashion trends.

We offer XS to 8XL custom-sized option for you.

In most cases, we support the tailor made service. Therefore, When you have demand ordering custom-sized dresses, you can contact our Customer Service Team to see if there is availability.

If the respond is positive, we will tell you the price, delivery time, and other necessary information for you to consider.

Please refer to the detailed caring instructions specific to your dress in the "Caring & Cleaning" section on the product page.

Different dresses may have different caring instructions, so it is important to follow the guidelines provided to prolong its lifespan and maintain its quality.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

SHIPPING time for dresses may last for 5-12 working days, varies from the destinations and items.

In general, countries in Europe, Asia and Australia will receive the dresses about 3-5 working days.

The region outside above mentioned will land about 6-12 working days (including North America, South America, etc.)

If time is of the essence, please kindly contact the customernuovella@gmail.com for faster delivery service.

We provide regular and expedited shipping methods, based on the time factor.

Shipping fees are calculated based on the weight of your order. You can view the estimated shipping cost on the checkout page.

Kindly remind our activity: BUY €100+ and enjoy FREE SHIPPING.

If you are not satisfied with your item(s), you should submit your return request for returnable items by entering the personal account page (upper right position near to the cart) and click the button of "Request Return"

To see more detailed instruction, please refer to our "Return & Exchange policy".

Note: Items must be returned in unused condition with the original packaging.

The following items are returnable: Standard-size dresses (except dresses in sale), and most accessories.

We will issue refund for any damaged, defective, or mis-shipped items if reported within 3 days of delivery.

Please follow the steps of returning items or You can directly report the issue by sending us the email, describing the appropriate reason, and then adding photos to support your request. After 3 days, we may not be able to process the return and a full refund.

For more detailed information, please refer to the "Groundless refund & exchange" part in "Return & Exchange policy".

Unfortunately, we currently do not offer exchanges.

However, you can place a new order and initiate a return for returnable items within 7 days of receiving your order.

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